I have also complained to the store that I purchased the lap top and anti Virus program from. I am now buying Norton which I should have stuck to in the first place. On looking at complaint comments on line I realise that the ASUS which has been performing poorly is probably doing so because of the Trend Micro program. The recorded phone message was useless and the on line chat kept falling out and I never got to chat to 'Keith' in the 60 odd minutes I perservered. I tried the help centre link as shown in the email but that was a dead end. Read more confirming this and thank you for purchasing!!! Bank advised to not debit my account. Trend Micro Review VPN included: Not included Parental control: Yes (not all packages) Scanning speed: 1 minute Malware detection rate: 100 Malware. I did get it on to my tablet but then got an email. Theres also a spam filter, but since it works strictly with Microsoft. Yesterday after another reminder that I could use it for up to 3 other devices I had a go. The Trend Micro Toolbar browser extension marks up links in Chrome, Firefox, Internet Explorer, and Microsoft Edge. After 3 hours or more I managed to load the program with the help of their customer service team but did not even consider trying to load it to our tablet and I Phones. I purchased a ASUS lap top in April 2020 and on the advice of the salesman I also purchased Trend Micro Virus protection for up to 4 devices for 3 years (maybe 2 years, I would go looking for the paper work but have wasted enough time).

Trend micro toolbar not working